The 2-Minute Rule for Telus technical support
The 2-Minute Rule for Telus technical support
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and to the billing side, that’s much more horrendous! Purchased a whole new telephone as my deal was up for renewal on the internet was supposed to get $one hundred credit history by no means showed up despatched the cellphone by way of mail the way they informed me to copyright Article and obtained it. I acquired a textual content message indicating they gained it and my credit history will likely be on my bill, but but my bill arrived and they nonetheless cost me for it. After i called. They had the audacity to mention that the cell phone wasn’t the telephone they had been expecting?! What other mobile phone could it happen to be? It had been their cellular phone they sent me two a long time back?! Using the provide it back again program?! They told me they would explore it and electronic mail me back never got an e-mail. They identified as me again and we’re looking to say it had been a technical difficulty with my cellular phone the exact same agent who's imagined to have looked after me?
Specialist was ready to stroll me by means of my issue and served pinpoint the place the issue was taking place and advised me of another so I could get my work concluded. I so appreciated his assist and endurance in walking me by means of the several eventualities. He followed up with facts on my next steps.
However, the best just transpired. Soon after conversing with Telus business enterprise, I was not satisfied with the system made available and requested being tranferred to the LOYALTY dept. She adjusted the price of the data prepare but amplified the cost of the mobile phone for just a net of -$one. WHAT A JOKE!!!
If an automatic assistant asks for The rationale within your phone, point out "I would want to make payment preparations for my mobility Invoice".
You could only modify it. I waited for one hour around the mobile phone to speak to a human. He was beneficial, but needed to redirect me to another person. I used to be then on maintain for an additional hour. They available me a far better offer, but it really was not what was supplied on the internet. People specials are For brand spanking new customers. As a faithful customer I would have to pay $78 in comparison with $sixty for just a new customer, with the service I preferred.
You'll then receive a text concept in the event the agent responds, and you may adhere to up at your earliest convenience.
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• I spoke to many brokers, which includes Maria and Regal, who could not supply clarity or escalate my situation as asked for.
Settled discussions will probably be closed and saved for 90 days, and might be accessed in the Concept Centre within the My TELUS app.
Telus has tousled on my Invoice various moments in the pastfew months. Just lately by charging me three times for the convey it back which was already returned. Then made a decision to go on and alter 3 of my strategies by themselves. To start with agent I spoke to was terrific and tried using not easy to repair the issue. He even contacted loyalty that can help. They in no way named. I tried to call myself and was maintain without end so I hung up. Attempted A further agent he stated he would transfer me to loyalty than proceeded to get upset for the reason that I wouldn't enable him to finish the decision when he mentioned he couldn't transfer me.
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I would really like a connect with from a person who has some final decision creating electrical power on how I can shut my accounts and become accomplished with Telus.
Hi @Ben708 we undoubtedly benefit your loyalty with us and we want to aid. Be sure to regulate your inbox for a concept from us
Looks like all we are able to do now's air our grievances on a public Discussion board within the hopes of someone in a position of authority can in fact do a thing over it.
I was eventually offered case amount 21911243 and advised that a manager would simply call me again within just two hrs, which did not happen. As an alternative, I used to be knowledgeable which i needed to hold out 24 hours.